GENERAL INFORMATION FOR CLIENTS
24 Hour Cancellation Policy - Please give a minimum of 24 hours notice if treatments must be cancelled or rescheduled. In circumstances of a no-show, the full treatment cost will be charged. Clients receive a confirmation call prior to their treatment.
Consultations - All aesthetic treatments require a thorough consultation, and medical history must be provided. Please arrive 15 minutes prior to the start of your treatment to complete a consultation form. Consultations are free but a deposit may be required when booking. The deposit can be deducted from the cost of the treatment.
In case of a no-show, the deposit is non refundable.
Patch Test - Some chemical peels require a patch test and will be booked a week before the treatment. This service is free of charge.
To get the best out of your relaxation time please arrive promptly as late arrivals may not experience the full treatment and will be charged in full.
Gift Vouchers - The vouchers are valid for 6 months only and are not refundable. Extensions are accepted under exceptional circumstances.
Mobile phones must be turned off or set on silent to ensure full relaxation.
Thank you for your cooperation